Customer Relationship Management (CRM) software is a powerful tool that enables organizations to learn more about customers’ needs and behaviors in order to develop stronger relationships with them. In this highly competitive world where retaining existing customers and expanding business is paramount, CRM solutions help businesses to gain an insight into the behavior of their customers and modify their business operations to ensure that customers are served in the best possible way. However, with too many options available, it is really challenging to find the right CRM solution for small business. Based upon experience, we would like to recommend “NetSuite CRM” and we have reasons for that.
Customer Management – As a leading cloud CRM solution, NetSuite delivers a real-time, 360-degree view of your customers while ensuring seamless flow of information across the entire customer lifecycle—from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.
Customer Service – With Customer Portal, customers will be able to receive answers to their questions, complete transactions, submit support issues and query your knowledge base.
Marketing Automation – NetSuite provides a framework for you to target, build, execute and measure the success of marketing campaigns—taking the complexity out of lead qualification and conversion. You can also create and track highly targeted marketing campaigns based on demographics, purchase trends, response patterns and support histories.
Mobility – Power up your mobile workforce with the ability to easily access and upload important data they need outside the office. Empower them with information at their fingertips.
Partner Relationship Management – Boost collaboration between you and your partners with real-time information flow. Foster relationships by running joint marketing campaigns and leveraging features like lead management, sales forecasting, pipeline management, order processing, and partner commissions and royalties.
Sales Force Automation – Empower your sales organization with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfillment, and sales commission.
Bottom Line
If you’re looking for CRM Solution for Small Business, then NetSuite CRM is the best available option. If you need to discuss anything, you should feel free to contact us. We offer professional services like NetSuite Consulting, Implementation, Customization, Integration,& Support.
To Optimize Your Business With A Robust NetSuite Integration, Send An Email To info@netsuiteexpert.in